Return Policy
RETURN POLICY — YAS
At Yas, you have the right to request a return within 14 calendar days from receiving your order, directly through the platform.
1. How to submit a return request? (Simple and Automatic)
The return process is handled exclusively online, by following the steps below:
Step 1: Access your order within 14 days
- If you have a customer account: Go to “My Account” → “Orders” and select the order you wish to return.
- If you placed the order as a guest: Open the email you received upon delivery and click on the direct return link.
Step 2: Fill in the details on the platform
Select the Return option, check the products you want to send back and choose the correct reason:
- Order cancellation (Standard return): Your request is approved automatically. (You will receive the product amount back, minus the return shipping costs).
- Non-conformity (Defective or incorrect product): It is mandatory to upload proof photos and a short description of the issue. The request will be reviewed and approved/rejected by an administrator within a maximum of 24 hours (Monday-Friday).
Step 3: Payment details and Parcel pickup
- Refund method: If you paid cash (cash on delivery), enter your IBAN account in the platform for the refund. If you paid online by card, the money will be returned directly to your account.
- Courier pickup: As soon as your request is approved (automatically or by the administrator), the system automatically calls the courier to your address for parcel collection. You don’t need to do anything else! The return cost is borne by the customer. In case of non-conformity, the return cost is covered by us.
2. Important conditions for return acceptance
- Product condition: Products must be returned in the original undamaged packaging, with all accessories included. Under the law, for reasons of hygiene and health protection, cosmetic products that have been opened, tested or used CANNOT be returned.
- Missing products / Issues upon receipt: Any missing products from the received parcel must be reported within 24 hours of receipt by email to: [email protected]. After this interval, complaints will no longer be considered.
- Shipping: We do not accept parcels sent with cash on delivery to the destination or through courier companies outside the automated platform flow. Refunds are processed within a maximum of 4 calendar days from the physical receipt of the products at our warehouse (Str. Principală nr. 5, Cristești, Mureș County).
The return policy is compliant with O.U.G. no. 34/2014 on consumer rights in distance contracts.
